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Parsons Office Systems, Inc.  Since 1944
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Your very first option when your equipment has an issue, of course, is to place a service call.  You might receive a phone call to try and resolve the issue over the phone.  If a service technician is still required, you could have to wait a few hours before your equipment is working again.

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What is the paper path and why is it important?

It is important to know the paper path because it is key in understand the flow of paper from when it leaves the paper tray to its arrival in the finisher tray. If the paper jams along the way it is important to know how far the paper was successful in traveling its journey before it encountered trouble. During the printing process many pages will be in the process of traveling up, over, down, and around the interior of the device until it finally exits the machine. When a paper jam occurs it is usually the sheet of paper in the lead that stops the train of paper, because it reached some impasse. All the sheets behind the lead sheet are just waiting for the lead sheet to be removed. Not all the pages in the printer are jammed, only the lead sheet has encountered an issue for it to fail to travel the whole paper path.


Paper is stopped (jam) when in most cases an object is obstructing its path (torn paper, staple, dirt/dust) or a roller needs cleaning. Similarly, like cars on a highway, once the wreck is cleared the rest of the cars may resume their path and complete their journey.

What should I do when my equipment has an issue?

Equipment Training

Or, you might try a proactive approach to help prevent certain equipment failure and downtime.  We put together a basic training course to help your office better resolve the most common issues that occur in your office so that your equipment is up and running within minutes and potentially eliminate the need to wait for a service technician.