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Parsons Office Systems, Inc.  Since 1944
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Mailing Equipment

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Your very first option when your equipment has an issue, of course, is to place a service call.  You might receive a phone call to try and resolve the issue over the phone.  If a service technician is still required, you could have to wait a few hours before your equipment is working again.

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How do I identify worn out feed rollers?

Rollers are made of rubber material just like the tires on your car. The longer they are in service the more the friction of the paper wears away the surface of the roller. Examine the surface of the roller and see if it is worn to the point that it no longer grips the paper well.

As the rollers wear-out, the ability to grip paper is reduced.  The roller becomes too slick to pull the paper, as as a result paper jams will occur. You can be proactive by replacing rollers before they start to cause paper jams in the printer.

What should I do when my equipment has an issue?

Equipment Training

Or, you might try a proactive approach to help prevent certain equipment failure and downtime.  We put together a basic training course to help your office better resolve the most common issues that occur in your office so that your equipment is up and running within minutes and potentially eliminate the need to wait for a service technician.