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Parsons Office Systems, Inc.  Since 1944
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Your very first option when your equipment has an issue, of course, is to place a service call.  You might receive a phone call to try and resolve the issue over the phone.  If a service technician is still required, you could have to wait a few hours before your equipment is working again.

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Why should I work on a printer problem when we are paying for maintenance on the unit?

Being knowledgeable about your equipment can increase productivity and increase your printer’s uptime. A basic understanding of your equipment and how it works could circumvent placing a service call to a technician. Quite often you can fix a minor equipment failure and be on to other tasks long before the technician has arrived if placing a service call. Knowing more about your equipment helps to better determine when and if a service technician is required and it can increase productivity when communicating the real issue your equipment is experiencing when dispatching a service technician.  The technician may quickly realize you are an ally in resolving issues which could significantly improve the overall process when placing a service call and develop a working relationship with your service vendor rather than a passive relationship.

What should I do when my equipment has an issue?

Equipment Training

Or, you might try a proactive approach to help prevent certain equipment failure and downtime.  We put together a basic training course to help your office better resolve the most common issues that occur in your office so that your equipment is up and running within minutes and potentially eliminate the need to wait for a service technician.